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Customer Service

CONTACT US:
Mopheth Pharmacy
23 Adeola Odeku
Victoria Island
Lagos

customercare@mophethgroup.com

08086726291.



DELIVERY INFORMATION:
Delivery Options

 

Lagos island

Mainland

Outskirts

On-forwarding

Nationwide (airport cities)

Nationwide
(non airport cities)

0-5kg

free

600

800

1000               

2500

3500

                                                                                                                                                              
Deliveries between 0.5-5kg to airport cities shall be N2500 (direct24hrs) excluding the North, and on forwarding cost shall apply, where necessary.                                                                                                                                                               Deliveries between 0.5-5kg to Non -airport cities shall be N3200 (48hrs) excluding the North, and on forwarding cost shall apply, where necessary.                                                                                                                                                                                                                                                                                                                         
Shipping & Delivery
We're committed to delivering exactly what you want when you want it. That's why we offer a variety of delivery options with competitive rates and convenient delivery times.  Our current delivery methods and rates are subject to change and various policies and exceptions also might apply to your order. Your charges, including any applicable surcharges, will be clearly stated on the Verify Order page.
Order arrival varies depending on the type of items ordered and the type of delivery selected. All deliveries are subject to product availability. Orders placed on a weekend or holiday and expedited orders might not be delivered until the next business day.
Delivery Duration:


Location

Delivery Duration

Within Lagos

48hours

Within Lagos (Express)

24hours

Outside Lagos

3-5 working days

Outside Lagos (Express)

48 hours



FAQ (Shipping & Delivery)

  • Where do you deliver to
  • How do I collect from a local store
  • What are the delivery options and prices
  • Will I need to sign for my parcel
  • I haven’t received all of my order
  • Where is my order
  • Who will deliver your order

Answer
Where do you deliver to?
Virtually all addresses within Nigeria. Unfortunately, we cannot offer delivery to PO boxes
How do I collect from a local store?
1. Add an item to your shopping basket as normal
2. At the checkout select 'collect in  store'
3. Click on the store you want to collect from
4. Enter your pick up date and time
5. Enter your details and complete the secure online payment
6. Print the confirmation page or make a note of your order number
7. An email will be sent to confirm the order
Will I need to sign for my package?
You will acknowledge receipt of your order on the copy of the invoice provided by the dispatch.
If nobody was available on the delivery day, please call the customer care to reschedule the delivery.
I haven't received all of my order

  • Check the confirmation e-mail to see if all items were ordered
  • Check the dispatch email to see if items have been cancelled. Occasionally when we pack an order some of the items may not be available. We don't want to delay the rest of your order so we cancel the out of stock item and dispatch the rest. We'll send you an email to update you. The paperwork for your order will show everything included and we only charge you for the items we send but you will earn all of the loyalty card points we promised.
  • Check the paperwork included in your parcel as your order may be dispatched in more than one parcel and arrive at different times (orders containing items dispatched direct from the supplier for example)
  • The dispatch email and 'My orders' area of 'My Account' section of the website will also show the number of parcels sent.
  • Remove all packaging to confirm the item isn't hidden. Some orders may contain a cardboard wedge that products will be underneath.
  • However, if the item is definitely missing contact our Customer Care team. Please see the 'Contact us' section of the site for more details.

Where is my order?

  • Check your order confirmation email for the delivery date
  • Your order may be dispatched in more than one parcel and arrive at different times
  • We will send you another email when we dispatch your order. This shows the delivery by date and the parcel details
  • If you can't access your email you can also see these details in the 'My orders' area of the 'My Account' section of our website
  • If you missed the carrier's attempt at delivery, don't worry, you can rearrange delivery for another date by calling the customer care
  • If your order is being delivered to a store we will send you an email when we dispatch your order. You will then receive another email when the order is available for collection. If you entered your mobile number you will also receive a text message.

Who will deliver your order?
All home delivery orders from Mophethpharmacy.com will be delivered by us or by Greater Washington Courier Service or any other preferred carrier.

RETURNS POLICY
Mopheth Return policy allows you to return or exchange products at any Mopheth Pharmacy branch within 24 hours of purchase, subject to a few exceptions.
Non-medication items
Customers may return any unwanted non-medication items within 24hours for a refund, exchange or replacement. Any Customer Loyalty points earned against any item(s) you return for a refund will be removed in accordance with the Customer Loyalty terms and conditions.
Bring  unopened, any damaged, or defective non-medication item(s) along with your receipt to any Mopheth Pharmacy Ltd branch to get a refund, exchange or replacement. Health & fitness and electronic equipment will only be accepted if unopened, unassembled, complete and boxed.
Medication items
Due to health & safety regulations, items of medication including vitamins & supplements may not be returned once purchased and removed from the store. The duty manager may at his/her discretion offer the customer an exchange and in exceptional circumstances a refund on medication items purchased within a 24hour period

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